IT, outsourcing anchor Jordan's long-term investment

AMMAN — Technology and outsourcing executives meeting with Jordanian business leaders identified political stability, a skilled workforce and a progressive legal framework as the structural conditions anchoring long-term foreign investment in Jordan’s digital economy, with information technology outsourcing and advanced manufacturing singled out as the country’s primary growth sectors. The roundtable brought together leaders from technology outsourcing, advanced manufacturing, renewable energy, healthcare, garments, trading and real estate to assess Jordan’s readiness for sustained investment and regional expansion.

"Jordanian technology firms have proven their capacity to scale regionally, solidifying the Kingdom's position as a central digital hub for the Middle East," said Haitham Al-Rawajbeh, Chief Executive Officer of Falcon Software.

Executives at the meeting argued that Jordan’s offshoring and digital investment value proposition rests on three consistent factors: political stability, a qualified human capital base and a legal framework that supports long-term digital planning without regulatory uncertainty. Participants emphasized that while Jordan’s IT outsourcing scale remains modest compared with established BPO markets in Asia and Africa, the combination of English-language graduates and a formal legal environment for digital services offers a differentiated, lower-risk delivery option for buyers seeking a regional hub.

Sector mix and competitive positioning

• Primary growth sectors named: information technology outsourcing and advanced manufacturing.
• Cross-sector participation included renewable energy, healthcare, garments, trading and real estate.
• Business leaders highlighted Jordanian BPO and technology firms’ operational capacity to scale services across the Middle East.

Falcon Software’s Al-Rawajbeh stressed that Jordanian BPO and technology companies have built on a qualified workforce and an established legal infrastructure to expand regionally. "The country's technological edge is anchored by political stability, human capital, and a progressive legal framework that enables long-term digital planning," he said, framing those elements as durable advantages for investor confidence.

Industry figures at the roundtable cast Jordan’s investment narrative as multi-sectoral rather than technology-only. That alignment—spanning garments to real estate—was presented as evidence that Jordan’s investment case extends beyond short-term project wins and toward more sustained, cross-industry capital commitments.

Observers also pointed to broader industry dynamics: outsourcing can offer a comparatively stable delivery location in the Middle East, especially for international buyers weighing operational risk. Derek Gallimore, founder of a global outsourcing advisory, has noted in public comments that the BPO industry has historically been resilient during economic downturns, describing outsourcing as "fundamentally countercyclical" and capable of performing well in recessions.

Outlook

• Short-term: Jordan is likely to continue attracting regional outsourcing mandates and incremental foreign investment in advanced manufacturing as firms seek stable delivery locations.
• Medium-term: Growth hinges on scaling the IT outsourcing sector from its modest base relative to Asia and Africa, while leveraging English-language talent and digital legal frameworks.
• Long-term: Sustained investor confidence will depend on maintaining political stability and regulatory predictability that allow for multi-year digital planning and cross-border service expansion.

Participants left the roundtable presenting a coordinated message to potential investors: Jordan combines structural stability, skilled human capital and a legal environment that together create a compelling, lower-risk proposition for regional outsourcing and digital economic growth.