ZIWO secures strategic investment from Ajeej Capital’s Amplify Growth Fund

Dubai, UAE / Riyadh, Saudi Arabia — ZIWO, an Arabic-first, AI-powered cloud contact centre platform, has secured a strategic growth credit investment from the Amplify Growth Fund, managed by Ajeej Capital (DIFC) Limited. The investment follows a period in which ZIWO delivered 6.6x revenue growth since its Series A fundraise and will support expansion across more than 10 MENA countries as demand rises for AI-enabled, cloud-based customer communication solutions. ZIWO currently serves more than 1,000 customers across 10+ Middle East markets and over 20 industries, including retail, logistics, financial services and the public sector.

“Across the Middle East, organizations are accelerating digital transformation at an unprecedented pace. From the beginning, ZIWO has focused on building Arabic-first AI and cloud technologies designed specifically for the operational realities of the region. Amplify Growth Fund’s investment will allow us to accelerate innovation in voice AI and intelligence, while continuing to deliver a secure, scalable, and locally compliant platform for our customers,” said Renaud de Gonfreville, Co‑Founder and CEO of ZIWO.

Deal context and product capabilities

The transaction is structured as a strategic growth credit investment from the Amplify Growth Fund — a private debt fund domiciled in Dubai International Financial Centre (DIFC) and registered with the Dubai Financial Services Authority (DFSA). Launched in 2024, the Amplify Growth Fund is managed by Ajeej Capital (DIFC) Limited and advised by Nuwa Capital.

ZIWO bills itself as a cloud-native Contact Center as a Service (CCaaS) platform purpose-built for the Middle East. It combines Arabic-dialect AI, automation, voice intelligence and analytics with architecture designed to operate within local telecom infrastructure and regulatory frameworks. Key enterprise features highlighted by the company include:

• Real-time voice intelligence and automated quality assurance
• Predictive analytics and performance monitoring for high-volume environments
• Multilingual generative AI supporting multiple Arabic dialects as well as English and French
• Integrations and partner ecosystems tailored for regional operational and compliance requirements

Sharaf Sharaf, Fund Head for the Amplify Growth Fund at Ajeej Capital, framed the investment around ZIWO’s regional traction: “The Amplify Growth Fund is partnering with ZIWO as the company accelerates its expansion across MENA. ZIWO has demonstrated strong traction, a highly scalable platform, and a deep understanding of regional regulatory and operational requirements. We believe these strengths position the company to build a leading presence in AI-enabled, cloud-based customer communications across the region.”

Outlook

ZIWO said it will use the funding to scale operations and deepen regional partnerships and integrations, enabling organisations to adopt advanced AI automation and intelligence for high-volume customer interactions. The company is positioning its Arabic-first product suite as a response to regional demand for locally compliant, AI-driven contact centre solutions and plans to expand its footprint across more than 10 countries in MENA.

Ajeej Capital, founded in 2007 and operating from offices in the DIFC, Abu Dhabi and Riyadh, acts as manager of the fund. The firm is regulated by DFSA in the DIFC and the Financial Services Regulatory Authority (FSRA) in ADGM, providing a regulated platform for the Amplify Growth Fund to deploy debt capital to technology-driven businesses across the GCC and beyond.