Tahwul drives major gains in digital government

MUSCAT — Oman’s National Government Digital Transformation Programme, Tahwul (2021–2025), recorded a 94 per cent overall performance rate by the end of December 2025, according to the programme’s 2025 annual performance report, a marked rise from 73 per cent a year earlier. The report states that all 3,166 priority government services targeted for simplification were completed and that 90 per cent of priority basic services and automatic permits were digitised, covering 2,277 of the 2,523 planned services.

"2025 represented a turning point, as the focus shifted from policy and regulatory frameworks to large-scale implementation," said Eng Saeed bin Hamoud al Maawali, Minister of Transport, Communications and Information Technology and General Supervisor of the Tahwul programme. "The next phase will build on these achievements by advancing digital maturity, accelerating innovation and strengthening proactive digital government, in line with Oman’s long-term development goals."

Performance highlights and institutional progress

The report underlines sustained institutional gains and deeper technical integration across government entities. Key metrics include:

• 85 per cent of government entities achieved the required level of digital transformation maturity.
• An average performance of 80 per cent across governorates.
• Thirteen institutions reached an advanced level of digital proficiency, while 36 were rated above average; no entities fell below the required benchmarks.
• Beneficiary satisfaction with digital services rose to 78 per cent across 48 government institutions.
• Digital transactions processed through the OmanNet e-payment gateway reached 45.85 million between January and September 2025.
• Data exchange via the National Integration Platform exceeded 2.26 billion records by the end of November 2025, indicating deeper system integration across agencies.

The annual report also lists top-performing institutions for 2025, among them the Royal Oman Police, the National Centre for Statistics and Information, the Oman Investment Authority, the Telecommunications Regulatory Authority, the Public Authority for Special Economic Zones and Free Zones, the Governorate of Muscat, the Small and Medium Enterprises Development Authority, the Ministry of Finance, the State Audit Institution and the Oman Vision 2040 Implementation Follow-up Unit.

Outlook

With the programme now transitioning from design, policy and regulatory development to widespread implementation, Tahwul’s leadership is signalling a shift toward consolidating digital maturity and promoting proactive services. Eng Saeed bin Hamoud al Maawali framed the coming phase as one that will "advance digital maturity, accelerate innovation and strengthen proactive digital government," tying the programme’s objectives to Oman’s broader long-term development goals.

As Tahwul moves into its next stage, the metrics published for 2025 — high completion rates for service simplification, strong digitisation of basic services and growing user satisfaction — establish a baseline for measuring further progress on interoperability, service automation and citizen-centric digital offerings across Oman’s public sector.