Digital push lifts Oman govt services to 94% target rate

Oman's Government Digital Transformation Programme, Tahawul, recorded a 94% performance rate by the end of December 2025, a sharp increase from 73% a year earlier, according to the programme's 2025 annual report. The report details deepening digital delivery across government services: 3,166 priority government services had their procedures simplified (meeting 100% of that target), while 2,277 of 2,523 priority basic services and automatic permits — or 90% — were digitised by end-2025.

"This reflects in the improved efficiency of government performance, raised quality of services, simplified procedures, and enhanced levels of automation, which embody the transformation of the strategic vision into a tangible operational reality," said H E Saeed bin Hamood Al Mawali, Minister of Transport, Communications and Information Technology and general supervisor of Tahawul.

Progress and institutional performance

The report shows broad institutional gains: average institutional performance in meeting digital transformation requirements reached 85%, while governorates recorded 80%. In the 2025 digital proficiency assessment, 13 institutions achieved an advanced level and 36 were rated above average; no institution fell into average or lower categories.

• Top performers named in the report include the Royal Oman Police; National Centre for Statistics and Information; Oman Investment Authority; Telecommunications Regulatory Authority; Public Authority for Special Economic Zones and Free Zones; the Governorate of Muscat; Authority for Small and Medium Enterprises Development; Ministry of Finance; State Financial and Administrative Audit Institution; and the Oman Vision 2040 Implementation Follow-up Unit.
• Beneficiary satisfaction with digital services across 48 institutions rose to 78%, up slightly from 77% at end-2024.

Infrastructure and technical metrics underline the scale of integration achieved: the National Integration Platform processed more than 2.26 billion data exchanges through November 2025, and digital identity authentication requests reached approximately 202.9 million by the end of 2025. The report also notes that 74% of government entities adopted electronic authentication for access to websites and portals.

From an industry and delivery perspective, Tahawul contracted 251 small and medium enterprises for digital projects between 2021 and 2025, with contracts worth RO15.29 million. Over the same period, 217 digital systems, portals and applications were developed — including 147 new systems, 33 mobile applications and 37 upgraded government websites.

Outlook

Launched in 2017, Tahawul completed its first five-year phase in 2025 and, as Al Mawali framed it, has moved from regulatory groundwork into large-scale implementation. The programme’s metrics suggest the next phase will emphasize completing remaining digitisation targets, wider uptake of electronic authentication across the public sector and further automation to raise service quality and efficiency. With 90% of priority basic services digitised and institutional scores strong, authorities will likely target the remaining services and maintain momentum to convert technical gains into improved citizen-facing outcomes.